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Technical Services Overview

Fast-Track Your Success

Serena Technical Services can help your Change Governance initiatives run effeciently and effectively.  Whether you are implementing new applications or optimizing existing ones, Serena Technical Services can provide tailored solutions to meet your needs. 


Packaged Offerings to Help You Succeed.

Serena’s Managed Services are pre-packaged offerings designed to get you up and running fast – whether you are implementing new solutions, extending existing solutions, upgrading or fine-tuning.

  • Jump Starts
  • Upgrades and Migrations
  • Requirements, Readiness and Planning Assessments
  • Compliance Solutions (e.g. SOX)
  • Standards-Based Solutions (e.g. ITIL)

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Services as Unique as Your Solution.

Serena’s Professional Services are custom offerings crafted specifically to meet your business needs.

  • Change Governance Implementations
  • Integrations
  • Custom Solutions
  • Migrations & Conversions
  • Performance Tuning
  • Planning and Strategy Workshops
  • Health Checks

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Need Long-term Support of an Existing Solution?

  • Service—We can provide on-site support of your solution, giving you the ultimate peace of mind.
  • Continuity—We can ensure sustained momentum on a current phased implementation while providing ongoing support of previous implementations.
  • Staff Support—We can augment your staff if you need to supplement your Serena tool administration and even help train a new administrator through total immersion.

Growing? Merging? Changing?

  • Let Serena provide the on-site expertise so you can profit from change
  • Serena can manage your entire Change Governance infrastructure 

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More about Change Governance »

Technical Services Education

Our instructors have over 100 years of combined experience and have trained thousands of students. Combine our curriculum and processes with that level of expertise, and you receive not just exceptional product training but valuable insights, best practice suggestions, and tips and tricks to help you get the most from your investment.

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What makes us different?

  • Our experience and expertise turbocharge the entire process, so you realize ROI sooner.
  • Our expert guidance plus industry best practices equals a more efficient and streamlined process with fewer bumps along the way.
  • Professionally managed solutions increase adoption and confidence in the solution.

How we deliver value

  • Our Guiding Principle: “Deliver Quality, Consistency, and Value”.
  • Solutions designed from customer, business and services collaboration.
  • Sensitivity to the organizational challenges of adopting change.
  • Project Management Institute approved methodology tailored for Change Governance solutions.

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